• Get Nerdy With AI
  • Posts
  • 🌐 Capgemini’s Resonance Framework Makes AI Real for Business

🌐 Capgemini’s Resonance Framework Makes AI Real for Business

Blending Agentic and Generative AI, it Aligns Strategy, Governance, and Human-AI Chemistry

Author

Samantha Vale
August 28, 2025

The Simplest Way To Create and Launch AI Agents

Imagine if ChatGPT and Zapier had a baby. That's Lindy. Build AI agents in minutes to automate workflows, save time, and grow your business.

Let Lindy's agents handle customer support, data entry, lead enrichment, appointment scheduling, and more while you focus on what matters most - growing your business.

Hey there, Tech Trailblazers! 🤖✨

In this issue, we explore the rise of agentic AI, where systems act as active partners rather than passive tools. Leaders are already relying on these digital colleagues to process data, spot blind spots, and accelerate decisions.

📰 Upcoming in this issue

  • 🤝 The Agentic AI Era: Humans And Agents, Together

  • 📊 Harnessing AI To Unlock Data For Business Success

  • 🛡️ AI-Driven Cybercrime Puts Business Owners On The Defensive

🤝 The Agentic AI Era: Humans And Agents, Together

Salesforce’s Marc Benioff says he now works with a colleague who never sleeps, an AI agent. He argues the Agentic Era must keep humans at the center.

Key Takeaways:

  • 🙋 Humans Stay Central: AI lacks empathy and lived experience, so leaders define roles where agents augment judgment, creativity, and connection.

  • 📈 Measured Impact Already: Salesforce reports agents resolving 85% of service queries and calling back 10,000 leads in a week.

  • 🧰 Enterprise Orchestration: Agents integrate data and tools, anticipate needs, and act as orchestrators so people focus on higher value work.

  • 🌍 Access And Responsibility: He calls AI a human right, urging training, thoughtful transitions, and safeguards as roles shift and automation expands.

📊 Harnessing AI To Unlock Data For Business Success

Capgemini shows how AI turns data into outcomes, from Google Cloud tools to real client wins. One telecom now makes 100 million decisions daily.

Key Takeaways:

  • 📈 Investment Up, Readiness Low: 83% plan to increase AI investments, yet only 49% feel ready for AI-powered customer service.

  • 🧰 Google Cloud Tools Power Scale: Vertex AI, BigQuery, Agentspace, and Customer Engagement Suite enable custom models, intelligent agents, and enterprise-grade deployments.

  • 🤖 Customer Service Transforms: Only half integrate interaction data end to end, intelligent virtual agents raise personalization and efficiency when connected systems close gaps.

  • 🔎 Proof Points In The Wild: Wind Tre handles over 1,000 events per second and 100 million daily decisions, while L’Oréal uses digital twins to design better experiences.

🛡️ AI-Driven Cybercrime Puts Business Owners On The Defensive

Criminals use generative AI to clone voices, scale phishing, and sidestep basic controls. This piece shares practical defenses owners can deploy today.

Key Takeaways:

  • 🎣 Smarter Phishing And BEC: AI crafts convincing emails and chats, imitates executives, and increases wire fraud and account takeover risk.

  • 🗣️ Deepfakes And Voice Scams: Synthetic voices and videos pressure staff to rush payments, so verification procedures and call backs become standard.

  • 🔐 Layered Defenses Win: MFA, zero trust, email authentication, and privileged access limits reduce blast radius and stop many automated attacks.

  • 🧑‍🏫 People And Response Matter: Regular training, tabletop exercises, vendor checks, and rehearsed incident playbooks shorten detection and recovery times.

Why It Matters

Agentic AI is reshaping leadership. Those who adapt quickly will gain sharper insights and faster execution.

Samantha Vale
Editor-in-Chief
Get Nerdy With AI

How was today's edition?

Rate this newsletter.

Login or Subscribe to participate in polls.