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Discover the measurable impacts of AI agents for customer support

How Did Papaya Slash Support Costs Without Adding Headcount?

When Papaya saw support tickets surge, they faced a tough choice: hire more agents or risk slower service. Instead, they found a third option—one that scaled their support without scaling their team.

The secret? An AI-powered support agent from Maven AGI that started resolving customer inquiries on day one.

With Maven AGI, Papaya now handles 90% of inquiries automatically - cutting costs in half while improving response times and customer satisfaction. No more rigid decision trees. No more endless manual upkeep. Just fast, accurate answers at scale.

The best part? Their human team is free to focus on the complex, high-value issues that matter most.

👉 Curious how they did it? Read the full case study to learn how Papaya transformed their customer support

Hey there, Tech Trailblazers! 🤖✨

In this issue we reveal that Google’s AI Mode in Search has gone global, now live in more than 180 countries, and it is starting to act like a true assistant.

In the US, AI Ultra subscribers can already ask it to book a restaurant by providing the time, party size, and cuisine, and the system handles the rest.

📰 Upcoming in this issue

• 🌍 Google’s AI Mode Goes Global, Adds Agentic Actions

• 🚀 Nine AI-Fueled Business Models Leaders Can’t Ignore

• 🔋 AI Model Extends EV Battery Life and Safety

📈 Trending news

• AI Delivers Value Only with Strategic Execution

• Smarter AI Extends EV Battery Lifespan 70%

• One app to manage CRM, HR, accounts, all via AI

🌍 Google’s AI Mode Goes Global, Adds Agentic Actions

Google expands AI Mode to over 180 countries. Project Mariner can book reservations on your behalf, but advanced actions start in the US for AI Ultra.

Read the full article here »

Key Takeaways:

• 🌐 Global Rollout: AI Mode reaches more than 180 countries, requires English device language for access.

• 🤖 Agentic Actions Arrive: Project Mariner enables bookings, it browses in the background, pulls real-time options from partners like OpenTable and Ticketmaster, then lets you confirm.

• 🇺🇸 US-Only Agentic Access: Agentic capabilities start for Google AI Ultra subscribers in the US, and require manual enablement through Google Search Labs.

• 🔗 Personalization And Sharing: AI Mode factors your preferences and past interactions for tailored results, and US users can share searches as links for follow-ups.

🚀 Nine AI-Fueled Business Models Leaders Can’t Ignore

This piece maps nine AI-fueled business models that redefine value and scale. Think agentic advisors, reverse-auction shopping, and autonomous delivery that runs around the clock.

Read the full article here »

Key Takeaways:

• 🧩 Services as Software: Physical-product companies add contextual AI services, turning one-time sales into ongoing value at near-zero marginal cost.

• 🤖 Agentic AI Advisors: Autonomous AI teammates guide customers and staff, solve problems proactively, and scale advice at a fraction of human cost.

• 🔄 Reverse Auction Marketplaces: Buyers state needs and budgets, AI agents solicit competitive offers across categories, reducing friction and transaction costs.

• 🏭 Dynamic Asset Monitoring: AI reads sensor data to predict failures, enabling per-asset services that cut downtime, incidents, and potentially insurance premiums.

🧠 AI’s Rise In The C-Suite: Power And Peril

Carnegie Mellon’s Stuart Evans explains how AI begins to influence leadership decisions. He warns that without built-in cybersecurity, failures can be catastrophic.

Read the full article here »

Key Takeaways:

• 🤖 AI Enters Leadership: AI increasingly influences leadership decisions, especially entry-level roles, changing how organizations operate.

• 🧠 Human Judgment Remains Core: Leaders rely on judgment and intuition, AI assists decision-making but should not replace people.

• 🔐 Security By Design: Cybersecurity integrates from the start of AI projects, reducing exposure to data breaches and systemic failures.

• ⚡ Adaptability Wins: Organizations adopt flexible structures and faster cycles to keep pace with AI innovation and governance demands.

Why It Matters

Search is moving from simply returning results to taking real-world actions. Companies that adapt their content and strategy for this agentic

AI era will be the ones users rely on most when it comes to discovery and decision-making.

Samantha Vale
Editor-in-Chief
Get Nerdy With AI